Shipping Policy

Last updated: October 21, 2026

Please read this policy before you order. By placing an order, you agree to it.

1. Where we ship

• We currently ship only to addresses in the United States.
• We can't ship to APO/FPO/DPO military addresses or freight forwarders.
• Orders placed to addresses we don't ship to will be cancelled and refunded.

2. Shipping rates

The shipping cost is shown at checkout before you pay. Duo and Trio kits include shipping protection at no extra cost (see section 7).

3. Processing time

• Orders are processed within [1–3] business days, Monday to Friday, excluding US federal holidays.
• Orders placed after [2 PM ET], on weekends or on holidays begin processing the next business day.
• During launches, sales and the holiday season, processing may take up to 2 extra business days.

4. Delivery time

• Most orders arrive within [5–9] business days of being placed. That includes processing.
• The delivery dates shown on our product and cart pages are estimates, not guarantees.
• Once your order is handed to the carrier, delivery times depend on the carrier. They can be affected by weather, peak season, carrier delays and other events outside our control.

If we can't ship your order within the time we told you, we'll email you with a new estimated date. You may then cancel for a full refund.

• If the delay is 30 days or less and you don't reply, we'll treat that as agreement to the new date.
• If the delay is longer than 30 days, we'll cancel and fully refund your order unless you tell us you still want it.

This follows the FTC Mail Order Rule.

5. Tracking

• You'll receive a shipping confirmation email with a tracking number once your order ships.
• Tracking can take 24–72 hours to show activity after the label is created. Please wait before contacting us about tracking that hasn't updated.
• Bundles may arrive in more than one package, for example with the device and travel oils shipped separately. You'll get tracking for each package. Your order is complete only when every package has arrived.

6. Your shipping address

• You're responsible for entering a complete, correct address at checkout. That includes apartment or unit numbers.
• Address changes: email info@evenlybody.com within 12 hours of ordering, before your order ships. We can't change addresses after an order has shipped.
• Incorrect or incomplete address: if a package is undeliverable or returned to us because of the address you entered, we'll contact you. We can then:
  • reship it once you pay the reshipping cost, or
  • refund the product price, less the original shipping and a [$10] handling fee.
• Refused packages: packages refused at delivery are refunded the same way, once they reach us.

7. Lost, stolen or damaged packages

• When to contact us:
  • Not arrived: tracking hasn't updated in 7 days, or your package hasn't arrived 10 days after the estimated delivery date.
  • "Delivered" but not received: check with neighbors, family and your building or mailroom, and wait 48 hours, since carriers sometimes mark packages delivered early. Then email us within 14 days of the delivery scan.
  • Damaged in transit: email us within 7 days of delivery with photos of the package and the item.
• What happens next:
  • Orders with shipping protection (Duo and Trio): once the claim is confirmed, we reship lost, stolen or damaged packages for free.
  • Orders without shipping protection: we open a claim with the carrier and handle each case individually. We aren't responsible for packages that the carrier confirms were delivered to the address entered at checkout.

We may ask you to sign a short statement confirming non-receipt before we reship or refund. Claims made after the deadlines above can't be accepted.

8. Delays and shipping charges

• Delivery delays caused by the carrier, weather or events outside our control don't qualify for a refund of shipping charges or of the order.
• Paid shipping charges are non-refundable once an order has shipped, except where an item arrives damaged, defective or wrong.

9. Cancellations

• You can cancel within 12 hours of placing your order, as long as it hasn't shipped.
• After an order ships, it can't be cancelled. You can return it under our Refund Policy instead.

10. Contact

Questions about an order? Email info@evenlybody.com with your order number. We reply within 1–2 business days, Monday to Friday.