Refund policy

Refund Policy

Last updated: October 21, 2026

We stand behind the Lift & Release Kit with a 180-day money-back guarantee. To keep it fair for everyone, every return follows the rules below. Please read them before you buy.

1. Our 180-day money-back guarantee

If you're not happy with your results, you can return your kit for a refund within 180 days of the delivery date shown in your tracking.

  • The guarantee covers one refund per customer and per household. Repeat purchases after a guarantee refund are final sale.
  • It applies only to orders placed directly on evenlybody.com. Kits bought from any other seller are not covered.

2. How to start a return

  1. Email us first at info@evenlybody.com. Include your order number and the reason for your return.
  2. We'll reply within 2 business days with a Return Authorization (RA) number and the return address.
  3. Ship the return within 14 days of receiving your RA number. Write the RA number clearly on the outside of the package.

Returns sent without an RA number, sent to any other address, or sent after the 14-day window can't be processed and won't be refunded.

3. What to send back

  • The device and its charging cable.
  • Each device you are returning, if you bought a bundle.
  • Please clean the device before you send it. For hygiene reasons, we can't accept devices returned with oil or residue on them.

You don't need to return opened massage oil, travel oils, the protocol card or the satin pouch. Original packaging is appreciated but not required.

If parts are missing, we'll deduct their replacement cost from your refund. Devices damaged by misuse aren't eligible. Misuse includes dropping, water damage, using a non-standard charger, opening the device or modifying it.

4. Return shipping

  • You pay for return shipping unless the item arrived damaged, defective or wrong (see section 6).
  • Use a tracked shipping service and keep your tracking number. We're not responsible for returns lost or damaged on their way to us.

5. Your refund

  • We inspect returns within 5 business days of receiving them, then email you to confirm.
  • Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.
  • You're refunded the price you paid for the returned product(s). Original shipping charges and shipping protection fees are not refundable. There's no restocking fee.
  • Bundles: you can return part of a bundle. Each returned kit is refunded at its share of the bundle price (bundle price ÷ number of kits). If you return every kit, you get the full bundle price back.
  • Free gifts have no cash value and are never refunded or exchanged for cash.
  • Discount codes used on the original order can't be reissued.

6. Damaged, defective or wrong items

  • Damaged in transit or wrong item: email us within 7 days of delivery with photos of the item and the packaging.
  • Defect (the device stops working with normal use): email us within 180 days of delivery with a short video showing the problem.
  • What you get: for approved claims, we send a free replacement and cover all shipping. If no replacement is available, we issue a refund for that item.
  • Nothing to return? We may ask you to send back the faulty item before we replace it. We provide the shipping label in that case.

7. Lost or stolen packages

  • Not arrived: if your tracking hasn't updated in 7 days, or your package hasn't arrived 10 days after the estimated delivery date, email us. We'll open a claim with the carrier.
  • "Delivered" but not received: check with neighbors and your building first, and wait 48 hours, since packages sometimes show as delivered early. Then email us within 14 days of the delivery scan.
  • Orders with shipping protection (included on Duo and Trio kits): we reship lost, stolen or damaged packages for free once the claim is confirmed.
  • Orders without shipping protection: we handle claims case by case, through the carrier. We aren't responsible for packages the carrier confirms were delivered to the address you entered at checkout.

Please double-check your shipping address. We can't redirect or replace orders shipped to an address entered incorrectly.

8. Cancellations and changes

  • You can cancel or change an order within 12 hours of placing it, as long as it hasn't shipped. Email us as soon as possible.
  • Once an order has shipped, it can't be cancelled. You can return it under this policy instead.

9. Exchanges

We don't offer direct exchanges. To switch bundles, return your kit under this policy and place a new order.

10. Gifts

Refunds for gift orders go to the original purchaser's payment method.

11. Before you dispute a charge

Please contact us first. We resolve almost every issue faster than a bank dispute can. If a dispute is opened, we'll share your order, tracking and support history with the payment provider.

12. Your legal rights

This policy doesn't limit any rights you have under the consumer protection laws where you live. If any part of it conflicts with those laws, the law wins for that part.

Contact

Evenly support@evenlybody.com We reply within 1–2 business days, Monday to Friday.