Contact Information

How to reach us

• Email is the fastest way to get help. Write to info@evenlybody.com.
• We reply within 1–2 business days, Monday to Friday, 9 AM–5 PM ET, excluding US federal holidays.
• Messages sent on weekends or holidays are answered the next business day.
• Phone: we don't offer phone support. All requests, including returns, refunds and order changes, must be made by email, so there's a written record for both of us.

To help us help you faster

• Email from the address you used to place your order.
• Include your order number (for example, #1001) in the subject line.
• For damaged, defective or wrong items, attach photos or a short video.
• Send one email per issue. Replying in the same thread keeps your history together, so please don't open new tickets for the same request.

Before you write

• Returns and refunds: see our Refund Policy. Every return needs a Return Authorization number from us before you ship anything back.
• Shipping and tracking: see our Shipping Policy. Tracking can take 24–72 hours to update after you receive it.
• Order changes and cancellations: these are only possible within 12 hours of ordering and before the order ships.

Mailing address

Our business address is for written correspondence only. It is not a returns address. Packages sent there without a Return Authorization number will be refused and won't be refunded.

Legal notices

Formal legal notices must be sent by email to info@evenlybody.com with the subject line "Legal Notice." A copy must also be sent by mail to the business address above.